Returns & exchanges

You may request a return within 14 days of receiving your order. To be eligible, items must be unused and in their original condition, in the original packaging where possible, with proof of purchase.

To request a return or exchange, email info@astrazona.com with your order number and the item details. We’ll confirm whether your request is approved and explain the next steps.

For non-faulty items, return postage is the customer’s responsibility. We recommend using a tracked service. After we receive and inspect a return, we’ll notify you of the outcome. Approved refunds are issued to the original payment method.

Some items may not be returnable for hygiene or safety reasons. If an item is faulty or incorrect, contact us at info@astrazona.com for help.