Shipping Policy

ASTRAZONA

At ASTRAZONA, we believe that a great shopping experience doesn't end at checkout. We want every order to reach you safely, smoothly, and within the expected delivery timeframe.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing Time

Once you place an order on ASTRAZONA, our team begins processing it as soon as possible.

• Orders are generally processed within 1–2 business days after confirmation.

• Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

• Processing may take longer during sales, promotions, or unusually high demand.

Processing time is separate from estimated delivery time.

2. Estimated Delivery Time

We aim to deliver your order within the estimated timeframe shown at checkout or in your order confirmation.

• UK Standard Delivery: 2–5 business days after dispatch.

• International orders: usually 7–15 business days after dispatch, depending on destination and local carrier conditions.

• Remote locations may take longer depending on courier availability. Weather, public holidays, transport disruptions, and other unforeseen events may also affect delivery.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, package size, weight, or the delivery service selected.

If free shipping is available for eligible orders, the applicable conditions will be communicated on our website or during checkout.

ASTRAZONA aims to keep all shipping-related costs transparent so that you can make an informed purchase decision.

4. Order Tracking

Where tracking is supported by our delivery partners, tracking details will be shared through your registered email address, phone number, or another available communication channel.

Once your order has been dispatched, you can use the tracking information provided to check its delivery status.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking details or your tracking status has not changed for an extended period, please contact our customer support team for assistance.

5. Shipping Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address and valid contact information when placing an order.

Please double-check your name, phone number, PIN code, and delivery address before completing checkout.

If you need to change your shipping address after placing an order, contact us as soon as possible. We will try to accommodate the request if the order has not yet been dispatched.

Once an order has been shipped, address changes may not be possible.

ASTRAZONA cannot guarantee successful delivery when incorrect or incomplete address details have been provided. Any resulting issue will be reviewed fairly and handled in accordance with applicable law and our customer policies.

6. Delivery Attempts and Failed Deliveries

Our courier partners may contact you to coordinate delivery or request additional directions where necessary.

Delivery may be unsuccessful if:

The recipient is unavailable at the delivery address.
The shipping address or contact details are incorrect or incomplete.
The courier cannot access the delivery location.
The recipient declines the delivery.

Depending on the courier's procedures, additional delivery attempts may be made.

If an order is returned to us after unsuccessful delivery, please contact our support team. We will review the circumstances and explain the available options for redelivery, cancellation, or refund, as applicable.

Any additional shipping charges, where legally permissible, will be communicated transparently before being applied.

7. Delayed or Lost Shipments

Although we work to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us with your order number.

We will coordinate with our delivery partner, where appropriate, to investigate the issue and help resolve it.

If a shipment is confirmed as lost or cannot be delivered, ASTRAZONA will work with you to determine the appropriate resolution, including a replacement or refund where applicable.

Your rights under applicable consumer protection laws will remain unaffected.

8. Damaged, Missing, or Incorrect Items

We want you to receive exactly what you ordered, in satisfactory condition.

If your package arrives damaged, contains an incorrect item, or appears to be missing an ordered product, please contact our customer support team as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

Your order number.
A brief description of the issue.
Clear photographs of the product and packaging, where relevant.

We will review your concern and communicate the next steps in accordance with our Return & Refund Policy and applicable law.