Terms & Conditions
ASTRAZONA
1. Introduction
Welcome to ASTRAZONA!
These Terms & Conditions govern your access to and use of the ASTRAZONA website, including any purchases made through our platform. By visiting our website, creating an account, or placing an order, you agree to comply with these terms.
At ASTRAZONA, we aim to provide a smooth, transparent, and reliable shopping experience. We encourage you to read these terms carefully before using our website or making a purchase.
If you do not agree with any part of these Terms & Conditions, please discontinue using our website.
2. About ASTRAZONA
Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner.
T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).
T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.
3. Eligibility to Use Our Website
By using ASTRAZONA, you confirm that you are legally capable of entering into a binding agreement under applicable laws.
If you are under the age of 18, you may use our website only with the involvement and supervision of a parent or legal guardian, where required by applicable law.
You agree to provide accurate and complete information whenever you place an order or create an account.
4. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other details displayed on our website are accurate and up to date.
However, certain differences in product appearance, colour, packaging, or presentation may occur due to screen settings, lighting, manufacturer updates, or other factors.
Product availability may change without prior notice. We reserve the right to update product information, correct genuine errors, or discontinue products, subject to applicable law and any rights that have already accrued to customers.
If a product is materially different from its description or does not meet applicable legal requirements, your rights and available remedies will be governed by applicable law.
5. Pricing and Payments
All product prices will be displayed on our website in the applicable currency. Any shipping charges, taxes, or additional fees, where applicable, will be communicated during checkout.
We aim to maintain accurate pricing information. In the event of a genuine pricing or listing error, we reserve the right to review the affected order and contact you before proceeding, subject to applicable law.
Orders may be paid for using the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method. We do not intentionally request payment information beyond what is reasonably required to process your transaction through our payment systems and service providers.
An order confirmation does not prevent us from addressing suspected fraud, payment failures, stock discrepancies, or genuine errors in accordance with applicable law.
6. Order Confirmation and Cancellation
Once you place an order, you will receive an order confirmation through the contact details provided by you, where the relevant notification service is available.
An order may be reviewed or cancelled in cases such as payment failure, suspected fraudulent activity, product unavailability, incorrect pricing, or an incomplete or inaccurate shipping address.
If ASTRAZONA cancels an order after payment has been collected, any refund due will be processed in accordance with our applicable refund policy and legal obligations.
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellation may depend on the order's processing and shipping status, as well as applicable law.
Nothing in this section limits any cancellation or refund rights available to you under applicable law.
7. Shipping and Delivery
ASTRAZONA aims to process and dispatch orders within the estimated timelines communicated on the website or at checkout.
Delivery estimates are indicative and may be affected by courier delays, weather conditions, public holidays, operational issues, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and valid contact information.
If delivery is delayed, unsuccessful, or an order appears to be lost in transit, please contact our support team so that we can investigate and assist you.
Any delivery-related restrictions, charges, or conditions applicable to your order will be communicated where required.
8. Returns, Exchanges, and Refunds
We want you to feel confident when shopping with ASTRAZONA.
Returns, exchanges, and refunds will be handled according to our published Return & Refund Policy, which forms part of these Terms & Conditions.
Depending on the product and the circumstances, an eligible return or exchange may require the product to be unused, in its original packaging, and accompanied by proof of purchase.
If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us promptly with your order details and supporting photographs, where appropriate.
Refund timelines may vary depending on the payment method, payment provider, and banking institution.
Our policies will not exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.